Your Rights

Many borrowers are unaware of the various program options available to them. In many cases, avoiding delinquency and default may not involve making payments immediately.

You have rights

Understanding the terms of your student loans and the rules and regulations surrounding Federally guaranteed education loans is the first step in taking control of your obligations:

  • You have the right to deferment.
  • You have the right to forbearance.
  • You have the right to flexible repayment options.
  • You have the right to loan consolidation.
  • You have the right to loan rehabilitation.

To qualify, you must act timely and obtain approval from your lender or servicer. Our specialists stand ready to answer any questions you may have and to help you qualify for a number of programs designed to save your loans from delinquency and potential default.

Your Responsibilities

  • Contact your lender/servicer and notify them of any changes to your contact information (visit the National Student Loan Data System to learn about your individual loans).
  • Begin repaying your loan when your grace period ends.
  • Make your minimum monthly payments on time.
  • Contact your lender/servicer timely when making forbearance or deferment requests.