"I spoke with Liz…and she was AMAZING! Not only is the service wonderful and free but you topped it off with an extremely knowledgeable and pleasant employee. I was terrified about my $xxx,xxx worth of loans. Liz remained positive about my situation and helped me to resolve my issues. She also set me on the right track going forward. Lastly, she did not rush me off the phone and made several phone calls on my behalf. Our call was over an hour! Thank you for your time Liz and thank you to [my school] and i3 Group for this service!"
"THANK YOU! You guys are wonderful. I've been stressing about not making payments and did not know what to do since I was laid off. You sent me an email and made me feel you were there for me... Thanks to you, the same day I called my lenders and made arrangements with them that satisfy both of our needs. Now I won't have to stress and my credit won't suffer. Thank you, i3!"
"I wanted to write a big thank you for one of your employees that helped me out tremendously today! I called scared and concerned, not knowing how to work out my massive federal student loan debt with Direct Loans. Paul helped set up a call to help me get on a much lower payment that I should be able to manage."
"I received a call from Brian earlier this week. This was the best customer service call that I have ever been involved with. He went above and beyond to help me understand exactly what I need to accomplish. He also scheduled a follow up call to check my progress. This employee should be cherished as he is going places. Thank you very much Brian."
"I am sooo happy to announce that our default rate published today is...down almost 9% from last year, which is almost unheard of in one year. Thanks to the Default Prevention Taskforce and the i3 group, we won’t have to worry!" - Kira Tippins, Director of Financial Aid and Scholarships at Fresno City College
In recent months it has been increasingly common to hear from student loan borrowers who have fallen victim to scams from companies offering ‘student debt relief.’
Remember, you will never be asked for money by an i3 Counselor.
The 2012 national cohort default average rate has dropped to 11.8%, according to data from the U.S. Department of Education. The rate is an almost two percent drop in the national average. The 2011 CDR was 13.7%
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