Balaji “Raj” Rajan is Chief Executive Officer of Ceannate Corp., a leading business process outsourcing firm focused entirely on the students and institutions in the post-secondary education sector.
Raj is responsible for the overall strategy of the Ceannate companies which employ over 900 individuals across four wholly-owned subsidiaries including Financial Management Systems; AuthenticAID, Inc.; i3 Group, LLC; and Iontuition, Inc. Each company addresses student relationship and loan management challenges specific to distinct phases in the education loan lifecycle including: in-school and in-grace servicing, financial literacy, repayment optimization, delinquency prevention, default aversion, and debt resolution. Over the course of his time in the education sector, Raj has developed long-standing relationships with and expertise in programs at the U.S. Department of Education.
As a leading innovator in the student borrower assistance arena and based on the perspectives of Ceannate having engaged in millions of student-borrower interactions, in 2011, Raj oversaw the conception, development, and implementation of IonTuition, the first web-based, user-friendly tool to help student loan borrowers manage and plan repayment of their student loans. Raj has also sought to bring the company’s expertise to bear in the development of public policy relating to financial literacy, financial aid practices, and student loan management by authoring two opinion pieces on those topics: “Student Loan System Needs an Overhaul” (The Hill, January 7, 2014), “How Congress Can Fix the Student Debt Crisis” (Roll Call, July 21, 2014) and "Proven Private-Sector Practices Can Bring Down Student Loan Defaults" (The Hill, March 6, 2015).
While he maintains an active role across all subsidiary operations, Raj focuses primarily on product development and government affairs as he guides the core business towards profitable sustainability. In addition to serving as CEO, Raj sits on the Ceannate Corp. Board of Directors and has been active in several higher education organizations, including the National Council of Higher Education Resources, the National Association of Student Financial Aid Administrators, and the Coalition of Higher Education Assistance Organizations. He is also a member of YPO Chicago.