Contact Us - Students/Borrowers

Contact Options for Students and Borrowers

Your i3 loan counselor may be reached via the toll-free telephone number below. Watching your cell phone minutes? Try our live web chat, a free service available on our secure iontuition™ portal.


Toll-free Telephone

Telephone: 1-866-296-7955
Fax: 1-888-853-8223


Mailing Address

i3 Group, LLC
PO Box 681265
Schaumburg, IL 60194


Hours of Operation - live chat and telephone hours

Monday-Thursday: 8:00 a.m.- 8:00 p.m. Central
Friday: 8:00 a.m.- 5:00 p.m. Central



i3 is here to serve student borrowers and the higher education community as a whole. Please take a moment and share your thoughts regarding our services. Whether you would like to thank our team of loan counselors or offer some constructive criticism, we welcome your comments.


 Student Feedback


 NOTE: This page is for general feedback only. If you have a specific question regarding your student loan, please contact your i3 loan counselor at 1-866-296-7955.